4 tips to get better results with your website

 

It is interesting to think that if every action provokes a reaction, all my actions must be well planned, or the reaction may not be very pleasant.

When we create a website, we always expect behavior from our visitors. If our website is e-commerce, we expect our visitors to buy our product. If it is a blog, we expect the visitor to comment on our articles. If it is an organizational website that presents our services, we hope that visitors will contact you requesting a quote for the services. That is, regardless of the site, we always expect and desire action from our visitors. To simplify our communication, we will call this desired action “conversion”.

A major flaw that I see mainly in small businesses is the lack of planning when creating your website. Many companies create their sites because the competitor also has them, so to avoid having to invest a lot, the owner's nephew makes the site, put it on the air and that's it… Now we are a 2.0 company.

This kind of thing doesn't work anymore. The online public is increasingly demanding and if we want to get results through our website we need to be more concerned with the experience of those who visit it. We need planned actions.

Thinking about it I wrote these 4 action tips that can help increase the conversion rate on your website.

1 - The target audience needs to identify with your website.

A law firm's website cannot be all red with yellow polka dots. In the same way that a children's party website cannot be all gray and black, you will probably want to work with more cheerful colors.

Always look at your website through the eyes of your target audience. See if you are really respecting the characteristics of those who will visit your site the most.

In addition to colors, you need to be concerned with the language used, geometric shapes, font type, among others

You don't want to put microscopic handwriting on a website for seniors, for example.

2 - Use images to exemplify or complement your content. Images make your site more pleasant and easier to read!

In my land, when someone can't understand something, we ask, Do you want me to draw? Regardless of the intellectual level of your target audience, the perception and assimilation of the content are always easier when it is accompanied by a related image. Not to mention the fact that your site will be much more pleasant if there are beautiful images related to the subject in question.

Thinking about website optimization, this tip can even help to better position your site on Google.

NOTE: be careful not to abuse the images and take the visitor's attention away from what really matters. You don't want your customer to pay more attention to the beautiful images and designs on your website than to the description of your service or product! Abusing this technique can pollute your website.

3 - Bring the visitor closer to the conversion

Imagine a relatively large clothing store, operating in a four-story building. The customer is on the first floor, where the products they need are. When making the payment he does not find the cashier. He then looks to the side and sees no salesperson assist him. After a long walk, he discovers that payment is only possible on the fourth floor of the store.

This cannot happen on your website. Always make the option of converting visible to the visitor.

If the conversion on your site is a quote request, for example, place a direct link to the quote form on all pages. You don't want your potential customer to leave because they can't find the quote page or order form.

4 - Simplify the conversion process as much as possible.

When I go to some sites I get the impression that people complicate things on purpose. You simply want to fill out a contact form on the website, but it is necessary to inform your full address, CPF, RG…

If at that moment information is not extremely necessary, avoid asking the visitor. Forms that are too long can make you lose a customer who has already made a purchase decision.

Always simplify the steps of the conversion process, making it as simple as possible for the user.

Track the result of your actions with a web analytics tool

Web Analytics - ResultsWhen you apply all of these changes to your website it is extremely important to analyze how much you got from each one. One of the most fantastic points of the internet is the possibility that we have to measure almost everything.

If you have decided to increase the font size a little in the content of your site it is important to know what was the impact of this action on the behavior of your visitors

There are currently several web analytics tools available on the market. One tool I recommend is Google Analytics. A free tool, developed by Google, that will surely show things about your website that you never imagined.

That's it. Do an analysis on your website and see what aspects it can still improve. Then feel free to come back here and leave your comment. I will be very happy to hear about your experience.